Help & Reference
Troubleshooting, quick answers, compliance, and glossary.
14 articles
Troubleshooting
Fix common issues with campaigns, uploads, and accounts.
My Campaign Isn’t RunningTroubleshooting tips and strategies to get your campaigns live again.
My Video Won't UploadTroubleshoot video upload failures: specs, format, and file size checks.
I Can’t Register with my Email AddressWe can help you get your email address approved.
I have a question and can't find the Vibe chatbotWhat to do if the support chat is not visible on your screen.
Quick Answers
Common questions about pricing, channels, and services.
How much does advertising with Vibe cost?CPM ranges, budget flexibility, and how billing works on Vibe.
How does audience targeting work on the Vibe platform?All targeting options available on Vibe, including custom audiences.
What channels does Vibe work with?Overview of the 500+ streaming channels available on Vibe.
Does Vibe offer creative services?Creative production support through Vibe Studio.
Does Vibe offer account management?Vibe is here to help, so matter your question.
Can I set a maximum CPM per campaign?How manual bidding works and setting a maximum CPM for your campaign.
Compliance
Content guidelines, political ads, and CBD advertising.
What is Vibe’s creative approval process like?How Vibe reviews and approves your video creative.
Are political ads allowed on the Vibe platform?Guidelines and requirements for running political ads on Vibe.
CBD Advertising on Vibe: How Compliance and Delivery WorkVibe supports compliant advertising for CBD businesses across our CTV catalog. This system helps you reach the right audience while staying fully aligned with state regulations and publisher policies.