Are you having a hard time uploading your creative to the Vibe platform? Let’s fix it!
First, make sure the uploaded video file meets the following specifications:
Size Ratio | 16:9, 1920×1080
Length | 30 seconds max, 15 or 30 second slots
File Format | .mp4
File Size | Max size 200MB
Frame Rate | Must be constant; 23.98, 25, or 29.97 FPS
Bit Rate | Greater or equal to 2500 KBPS
Be careful, if your file is even 1 second too long, it will not upload.
Need help reducing the size of your file? Here are 6 free, easy-to-use tools:
Second, check your audio specs:
Overall Mix Level | 10db to -14db
Dialogue | -12db to -15db
Music | -18db to -22db
Sound Effects | -10db to -20db with occasional spikes up to -8db
Still having trouble? Contact a Vibe support team member through the chat box.